Frequently Asked Questions

Getting Started

Q. Locks and controllers:

A. If you are getting keys to guests the old fashion way you have probably already considered keyless entry due to the cost and time of this practice. There are lots of options, but if you have more than 5 units in a city with intercoms you need to consider not just how someone will get into the unit with a smart lock but how they will get into the building. You’ll also really need a piece of software so that you can be on multiple OTA (online travel agent) channels like Airbnb,, Expedia and more.

Q. Changing over to Slickspaces?

A. If you have an existing z-wave lock we’d be happy to pair it to a Samsung Smartthings hub and connect it to our software so that you can also let someone into the building with our intercom product. Our company was built on the principle of reduce, re-use and recycle. We’ve even turned our competitors’ hubs in retro game controllers you could put into your suite as a guest amenity.

Q. What's a PMS?

A. This means a Property Management System like Guesty or other channel management software. The term Channel Management is widely used in sales marketing parlance. It is defined as a process where the company develops various marketing techniques as well as sales strategies to reach the widest possible customer base. In this case your potential guests.


Q. How do I install the Yale YRD216 Deadbolt lock you sent?

A. Please view the installation video below:

Q. How do I install the Yale YRL210 Lever lock you sent?

A. Please view the installation video below:


Q. Why don’t you sell Schlage locks?

A. After testing many locks we settled on using only Yale and Weiser (known as Kwikset in the US). Here is a quick video review on some of the issues we found with the lock.

Q. Can you integrate with the Sesame lock?

A. We could but it’s probably not the best solution for most applications. Here is our review of the Sesame lock.

Q. What hardware are you going to ship me? Where is your store?

A. The online store is coming soon, but for now, purchase through our Kickstarter campaign. You’ll either get a Weiser/Kwiset or Yale deadbolt with a Samsung SmartThings Hub that will integrate with our software. We’ll pair everything for you and then send it your way, so that you just need to install the lock and plug in the hub. It will start talking to our system right after that. Log into your account and take control of your property from anywhere in the world.

Q. How does the Smart Intercom work and will it work for my building?

A. We're glad you asked. The Slick Intercom currently works with newer intercom systems that can make phone calls. If you can give a phone number to your building manager, our Slick Intercom can work with it. Just connect your property to the intercom feature to get a number, provide it to your building manager and start making codes, setup who it calls if it fails or sign up for notifications when your guests arrive.

Q. How does your system save energy?

A. You’ll have to purchase one of several types of thermostats, plugs, or light switches to start saving money. If you purchase a thermostat, light switches and/or plugs along with a lock and hub, everything is programmed to operate automatically when the door locks/unlocks from the outside. When the guest leaves and locks the door, the thermostat is set back, lights are turned off and energy is saved. When your guests return, the thermostat is set to standard room temperature and the entry light is turned on.

Q. What types of thermostats work with your system? Can I use Nest?

A. You can use your Nest thermostat but we don’t recommend using a learning thermostat in a vacation rental because it’s not the best for that application. See our review of thermostats from Wifi to Z-wave. Contact us for a recommendation based on your HVAC system and other requirements.

Q. How about the August lock? Can you work with that?

A. While this lock has quickly gained popularity, we don’t support it. Here is our review of the product which should explain why we don’t support August.

Q. What is your return policy?

A. If it’s new and unopened you can return it within 30 days of invoice to receive a refund for the full product value (minus your cost to ship it back to us). New unopened merchandise returned between 31-60 days will receive a credit for the full product value. Merchandise returned within 30 days that has been opened but is in new condition, in original packaging complete with all included accessories may be returned with a restocking fee of 15-25% based on condition. If you believe you have a defective product, please email or call us and we will help you troubleshoot the problem. We may also ask that you contact the manufacturer for final troubleshooting. If at this point the product is deemed defective within 30 days of invoice, it may be refunded or replaced at our expense including shipping. Final determination of defective status is at our discretion and that of the product manufacturer. Merchandise that has been installed, used, marred, altered, or damaged cannot be returned and falls under manufacturer's warranty. This includes the product packaging and materials so please do not write on, or attach labels to any product packaging or documentation.

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*Free trial includes all required hardware, including a Yale smart lock and Samsung SmartThings hub.